LLIBERWEB F.U.P.
What is the Fair Use Policy (FUP)?
As part of our commitment to providing excellent quality and reliable service, LliberWeb
has a Fair Use Policy on its Internet services. The Fair Usage Policy (or FUP as its commonly referred too) contains usage guidelines for customers using the LliberWeb Internet services to ensure that customers act reasonably when using the service.
Why has an FUP been implemented?
While we encourage LliberWeb customers to take full advantage of the excellent quality of service, we have an obligation to ensure that all customers receive the best possible service at all times.
The application of the Fair Use Policy (FUP) ensures that we continue to provide an acceptable standard of service in terms of download speeds, across all our network services.
Does the FUP policy apply to me?
We will continually measure the performance of our network and take steps to restrict the download speeds of very heavy users during peak periods, should their activities significantly contribute towards the risk of reduced speeds being experienced by the majority of our Broadband customers.
How is the FUP measured?
We continually measure the performance of our network and measure customer usage over a 30 day rolling period.
What does this mean?
It means that on any given day, the figure that has been calculated in order to determine whether or not you have exceeded the limits we deem acceptable, has been reached by adding together the amount downloaded for the previous 30 days. So as each day goes by, and your 30th day becomes the 31st, it is no longer included in the total.
What are the FUP limits?
We currently regard 5GB as being a fair maximum usage level of downloads during a rolling 30-day period for customers. Please note that these limits are guidelines and are subject to change.
How will I be notified?
An email notification will be sent to the customers' 'Billing contact' email address held on our system to advise of excessive usage, once the network monitoring process has identified this. The initial notification acts as a warning notice that based on current usage levels, a customer continuing to use the service at their present download rates risks breaching the FUP limits. This enables customers to adjust their usage downwards rather than moving into breach of the FUP.
If a customer's usage remains high, following the initial notification email, and moved above the stated FUP limits, a further email will be sent notifying the customer of a service restriction.
